WHEN TO PRE BOOK?

Toning  4weeks

Highlights  6-10weeks

Balayage  8-12 weeks

Roots  4-6weeks

Hair cuts 4-8weeks

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WHICH HAIR LENGTH TO BOOK FOR MY SERVICE?

Short - down to your jawline or shorter

Medium - past jawline down to your shoulders

Long- past shoulders down to your shoulder blades

Extra Long- past your shoulder blades

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TIMING?

Especially when booking color services as a new client please allow at least 1-2hours more in your schedule than the duration given in our booking system.

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WHAT HAPPENS IF I'M LATE FOR MY APPOINTMENT?

We ask that you arrive promptly for your appointment. 

Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the other guests for the day aren’t affected.

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CANCELLING?

If you wish to cancel your appointment, please give us 48 hours notice to allow us time to fill the space. Any clients who fail to follow this policy will be invoiced 50% of the booked service.

 

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PAYMENT?

We accept cash and all major Credit & Debit cards including Visa, Mastercard, American Express, JCB, China Union Pay, Discover, Maestro, Visa Electron and V pay.

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WHAT IF I DON'T LIKE MY HAIR?

In case you are not satisfied with your service, we will be happy to hear you out and do our best to achieve the look you want. For this, you need to let us know within two weeks after your appointment and we will make sure to accommodate you as soon as possible.

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DO YOU OFFER REFUNDS?

As a general rule we do not give refunds on our services. If you are unhappy with your hair, we will do everything we can to correct it.

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