// FAQ ABOUT BOOKING //
WHEN TO PRE BOOK?
Balayage 8-12 weeks
Hair cuts 4-8weeks
WHICH HAIR LENGTH TO BOOK FOR MY SERVICE?
Short - down to your jawline or shorter
Medium - past jawline down to your shoulders
Long- past shoulders down to your shoulder blades
Extra Long- past your shoulder blades
Especially when booking color services as a new client please allow at least 1-2hours more in your schedule than the duration given in our booking system.
We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the other guests for the day aren’t affected.
If you wish to cancel your appointment, please give us 24 hours’ notice to allow us time to fill the space. Any clients who fail to follow this policy will be asked to pay a 50% deposit when booking their next appointment.
We accept cash and all major Credit & Debit cards including Visa, Mastercard, American Express, JCB, China Union Pay, Discover, Maestro, Visa Electron and V pay.
WHAT IF I DON'T LIKE MY HAIR?
In case you are not 110% satisfied with your hair, we will be happy to hear you out and do our best to achieve the look you want. For this, you need to let us know within one week after your appointment and we will make sure to accommodate you as soon as possible.
In case of change of mind, we cannot take responsibility, but we are happy to book you in for a new appointment when you can get the changes done as long as it does not affect the integrity of your hair.
As a general rule we do not give refunds on hair services. If you are unhappy with your hair, we will do everything we can to correct it.
// FAQ ABOUT SERVICES & AFTER CARE //
WHY DO I USE OLAPLEX WITH ALL BLEACHING SERVICES?
Olaplex is a bond multiplier containing a single active ingredient, Bis-Aminopropyl Diglycol Dimaleate. Disulfide bonds are broken via 1.) chemical, 2.) thermal, and 3.) mechanical processes which lead to damaged hair. Olaplex works by finding single sulfur hydrogen bonds and cross linking them back together to form disulfide bonds before, during and after services which means that
OLAPLEX REDUCES BREAKAGE DURING
Using no3 at home between color services reduces breakage caused by thermal and mechanical processes.
IN ADDITION TO OLAPLEX NO3 YOU SHOULD FOLLOW THESE TIPS TO TO MINIMIZE THE DAMAGE TO YOUR HAIR:
Condition your hair regularly, use hair masks, and consider applying a leave-in conditioner. Hair also needs moisture to feel and look healthy. Pair Olaplex no3 with a good moisturizing mask.
Always use a heat protectant before styling.
Consider a hair spray with UV protection.
Protect your hair from chemicals by using a silicone-based product on your hair or wet it with fresh water before going into the pool.
Use a good quality shampoo and conditioner for color-treated hair.
WHAT IS BALAYAGE?
Is it the same technique as traditional highlights?
Simply put, balayage is a hair-coloring technique, in which the color is painted on just the surface of the hair. Balayage has French origins and translates to “to sweep” in French. It is also a technique for highlighting hair in which the dye is hand-painted on in a precise way. This results in a subtle effect, similar to that of natural, sun-kissed hair and lasts for up to 3-12 months.
WHAT IS OMBRÉ?
This color fade uses your natural hair color at the roots and blends into your chosen color at the ends of your hair. Because your natural hair color is at the base of your hair, you won’t have the high-maintenance touch-ups that are necessary with other hair-coloring treatments.
Your ombré can also take a more dramatic approach by fading between two different shades of hair dye.
WHAT IS SOMBRÉ?
A sombré is a subtler version of ombré hair coloring that fades between two colors that are closer in tone. For example, a caramel sombré can fade between two shades of brown, and a blonde sombré can fade from an ash blonde into platinum.
WHAT ARE HIGHLIGHTS AND LOWLIGHTS?
Highlights are sections of hair are dyed a lighter color. This color variation throughout the hair adds dimension and can accentuate the style of a haircut or the shape of a curl. Instead of adding selected strands of blondes and lighter shades as with highlights, lowlights deepen the hair color by adding selected strands of darker shades.
WHAT IS COLOR MELT?
A color melt hairstyle is a transition between two colors, and it has a flawless gradient. There are no chunks, color variations, or dimensional coloring. Instead, one color melts right into the next.
AFTER SPENDING ALL THAT MONEY AND TIME AT THE SALON,
FOLLOW THESE TIPS TO KEEP YOUR COLOR LONGER:
Wash your hair 1 to 3 times a week. Frequent washing fades color faster.
Use a dry shampoo in between washes, if necessary.
Get a quality shampoo and conditioner that suits your hair type.
For blondes and greys, invest in a good purple shampoo to keep brassiness at bay. Silver shampoos tend to dry out the hair so remember to moisturize your hair with a good mask regularly.
Use lukewarm water to wash your hair and cool water to rinse. Cool water closes the cuticle to keep the color molecules, nutrients, and moisture sealed in.