FAQ ABOUT BOOKING
WHEN TO PRE BOOK?
Toning 4weeks
Highlights 6-10weeks
Balayage 8-12 weeks
Roots 4-6weeks
Hair cuts 4-8weeks
WHICH HAIR LENGTH TO BOOK FOR MY SERVICE?
Short - down to your jawline or shorter
Medium - past jawline down to your shoulders
Long- past shoulders down to your shoulder blades
Extra Long- past your shoulder blades
TIMING?
Especially when booking color services as a new client please allow at least 1-2hours more in your schedule than the duration given in our booking system.
WHAT HAPPENS IF I'M LATE FOR MY APPOINTMENT?
We ask that you arrive promptly for your appointment.
Should you arrive late, we will do our best to keep your arranged appointments, however we may have to shorten or change the appointment to ensure the other guests for the day aren’t affected.
CANCELLING?
If you wish to cancel your appointment, please give us 48 hours notice to allow us time to fill the space. Any clients who fail to follow this policy will be invoiced 50% of the booked service.
PAYMENT?
We accept cash and all major Credit & Debit cards including Visa, Mastercard, American Express, JCB, China Union Pay, Discover, Maestro, Visa Electron and V pay.
WHAT IF I DON'T LIKE MY HAIR?
In case you are not satisfied with your service, we will be happy to hear you out and do our best to achieve the look you want. For this, you need to let us know within two weeks after your appointment and we will make sure to accommodate you as soon as possible.
DO YOU OFFER REFUNDS?
As a general rule we do not give refunds on our services. If you are unhappy with your hair, we will do everything we can to correct it.